Foreword by Michael D. Eisner. All organisations drive towards the same goal - how best to serve their customers. Walt Disney World has always enjoyed a reputat

Welcome to the Parker Palm Springs, where you’ll experience a delightful time away, filled with everything you’d expect from a sunny, California vacation. T

(Faber Piano Adventures ). FunTime Piano Disney features contemporary and classic Disney hits arranged for the Level 3A-3B pianist. Students jazz it up with swi

Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service