Call Center Fundamentals: Workforce Management
| Author | : Donnie Baje |
| Publisher | : |
| Total Pages | : 46 |
| Release | : 2015-02-15 |
| ISBN-10 | : 1520267460 |
| ISBN-13 | : 9781520267463 |
| Rating | : 4/5 (463 Downloads) |
Book Synopsis Call Center Fundamentals: Workforce Management by : Donnie Baje
Download or read book Call Center Fundamentals: Workforce Management written by Donnie Baje and published by . This book was released on 2015-02-15 with total page 46 pages. Available in PDF, EPUB and Kindle. Book excerpt: The second edition of this popular ebook contains updated information, better format, and answer keys to the activities. It also presents new chapters focusing on non- voice accounts and problem solving techniques to various problems in managing workforce._How to determine your agents per day and per hour?_Is getting 100% service level a good idea?_How can you improve your sales or collections with workforce management?
