Call Center Performance Enhancement Using Simulation and Modeling

Author	: Jon Anton
Publisher	: Purdue University Press
Total Pages	: 148
Release	: 1999
ISBN-10	: 155753182X
ISBN-13	: 9781557531827
Rating	: 4/5 (827 Downloads)

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Book Synopsis Call Center Performance Enhancement Using Simulation and Modeling by : Jon Anton

Download or read book Call Center Performance Enhancement Using Simulation and Modeling written by Jon Anton and published by Purdue University Press. This book was released on 1999 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: The management and design of call centres is increasing in complexity due to advancing technology and rising customer expectations. This guide provides managers with an understanding of the role, value and practical deployment of simulation in the planning, management and analysis of call centres.

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