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Type: BOOK - Published: 2010-05-11 - Publisher: John Wiley & Sons
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This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with all aspects of workforc
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As the cost of doing business increases, call centers and help desks are frequently moving overseas. How can your center remain competitive? Is pooling the best
Language: en
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Type: BOOK - Published: 2006-01-20 - Publisher: John Wiley & Sons
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Language: en
Pages: 320
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Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives