The level of stress and conflict in today's world is higher than seen in decades. We all can use tools for managing the emotions this has caused. At the same ti

An easy and practical book for legal professionals or anyone else disputing with someone with a high-conflict personality.

This little book gives more than 20 examples of BIFF responses--brief, informative, friendly, and firm--for all areas of life, plus additional tips to help read

Provides answers for keeping everyday problems in the workplace, family or neighborhood from becoming "high-conflict" disputes.

In divorce and co-parenting, not only do parents need to deal with their own emotions, they may be faced with a daily barrages of hostile calls, texts, social m