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Case Studies in Customer Service
Language: en
Pages: 155
Authors: Gerard Assey
Categories: Business & Economics
Type: BOOK - Published: 2024-08-19 - Publisher: Gerard Assey

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Case Studies in Customer Service offers a deep dive into real-world scenarios across diverse industries, providing invaluable insights for service professionals
Case Studies in Customer Service
Language: en
Pages: 0
Authors: Gerard Assey
Categories: Business & Economics
Type: BOOK - Published: 2024-08-19 - Publisher: Gerard Assey

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Case Studies in Customer Service offers a deep dive into real-world scenarios across diverse industries, providing invaluable insights for service professionals
Strategic Customer Service
Language: en
Pages: 274
Authors: John A. GOODMAN
Categories: Business & Economics
Type: BOOK - Published: 2009-05-13 - Publisher: AMACOM Div American Mgmt Assn

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The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corpora
Customer Service Best Practices
Language: en
Pages: 502
Authors: Ron Zemke
Categories: Customer services
Type: BOOK - Published: 1998 - Publisher: Human Resource Development

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Uncommon Service
Language: en
Pages: 262
Authors: Frances X. Frei
Categories: Customer relations
Type: BOOK - Published: 2012 - Publisher: Harvard Business Press

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Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer managemen