Bacal provides a practical guide to dealing with nasty, hostile, angry, and even abusive customers. He gives you the skills and confidence to deal with the most

"We have all encountered angry people and each of us has, at times, felt angry. But today, anger seems to have become a more pervasive and sometimes violent pre

By working through the activities in I'm Not Bad, I'm Just Mad, children with anger control problems can develop better emotional and behavioral control. Kids w

It has been estimated that nearly twenty percent of the one million divorces each year in the U.S. involve high-conflict relationships. Angry, emotional dispute