The services sector now accounts for over 70% of employment and value added in OECD economies. It also accounts for almost all employment growth in the OECD are

The services sector now accounts for over 70% of employment and value added in OECD economies. It also accounts for almost all employment growth in the OECD are

Abstract: This paper examines the structure and performance of the services sector in Eastern European and Central Asian countries during 1997-2004. Services re

Within American service sector organizations there exists a gap between understanding customer service quality improvement (QI) theories and applying them. Impr

This report assesses the current status of Korea’s innovation system and policies, and identifies where and how the government should focus its efforts to imp