How Organizations Deliver Bad Customer Service

Download or read book How Organizations Deliver Bad Customer Service written by Barbara Khozam and published by Barbara Khozam Incorporated. This book was released on 2011-05-31 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today's consumer views loyalty to a business as a fad, and they also expect everything and then some. The companies that are thriving (and will continue to thrive) deliver amazing customer experiences. Customer service isn't just about being a department or a policy; it is about creating a culture where customers can't wait to do business with you, and are excited to refer their friends to you as well. This book's characters, Negative Ned and Positive Paul, illustrate the ABSURDITY of terrible customer service and the simple steps necessary to improve nearly every customer experience.