How to Talk to Customers
| Author | : Diane Berenbaum |
| Publisher | : John Wiley & Sons |
| Total Pages | : 229 |
| Release | : 2007-03-30 |
| ISBN-10 | : 9780787987527 |
| ISBN-13 | : 0787987522 |
| Rating | : 4/5 (522 Downloads) |
Download or read book How to Talk to Customers written by Diane Berenbaum and published by John Wiley & Sons. This book was released on 2007-03-30 with total page 229 pages. Available in PDF, EPUB and Kindle. Book excerpt: Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special. For more on this book, visit www.howtotalktocustomers.com
