As a product of its time, the call centre utilises new developments in telecommunications and information technology to offer cost-efficient delivery systems fo

As a product of its time, the call centre utilises new developments in telecommunications and information technology to offer cost-efficient delivery systems fo

As the percentage of people working in the service economy continues to rise, there is a need to examine workplace harm within low-paid, insecure, flexible and

This book offers a collection of cutting-edge essays on the relationship between crime, harm and consumer culture. Although consumer culture has been addressed

This book examines the experiences of those dedicated drinkers at the forefront of the new night-time leisure industries that revolutionized the way we think ab