ISO 9000 is a comprehensive set of international standards for quality management and quality assurance. These standards ensure that companies effectively docum

In the year 7278, Lean and ISO 9001 are still being utilized by cut-throat competitors in distant galaxies. Their divergent approaches will determine their succ

This book is based on a four-year study in a public sector organisation that starts by observing the nature of a "fake quality" culture, and then investigates t