Making Customer Satisfaction Happen
| Author | : R.M. McNealy |
| Publisher | : Springer Science & Business Media |
| Total Pages | : 218 |
| Release | : 1994-09-30 |
| ISBN-10 | : 0412589206 |
| ISBN-13 | : 9780412589201 |
| Rating | : 4/5 (201 Downloads) |
Book Synopsis Making Customer Satisfaction Happen by : R.M. McNealy
Download or read book Making Customer Satisfaction Happen written by R.M. McNealy and published by Springer Science & Business Media. This book was released on 1994-09-30 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.
