Improve your company's ability to avoid or manage crises Managing the Unexpected, Third Edition is a thoroughly revised text that offers an updated look at the

Since the first edition of Managing the Unexpected was published in 2001, the unexpected has become a growing part of our everyday lives. The unexpected is ofte

Sometimes unanticipated threats or opportunities create a situation in which work is required unexpectedly. On these occasions, such urgent and unexpected work

Complexity science has been a source of new insight in physical and social systems and has demonstrated that unpredictability and surprise are fundamental aspec

Family Conflict takes a life course approach as it provides an accessible discussion of family conflict issues, processes, and outcomes. Chapters draw on recent