Service Advisors in the Automotive industry create, arguably, more gross profit than any other employee in the dealership and receive the least amount of traini

When your service department is struggling to reach its goals and management is breathing down your neck, who can you turn to for help? In The Irreplaceable Ser

The best financial advisors are well equipped to succeed regardless of market conditions. Based on interviews with fifteen top advisors, each doing several mill

Service advisors have the most difficult job in the automotive service industry...and that's without knowing anything about the technical aspects of an automobi

A compelling look at a new class of the affluent - the middle-class millionaires – whose attitudes and values are influencing and reshaping American life In t