New Challenges, Emerging Practices and Global Outlook in Service Management Book

Download or read book New Challenges, Emerging Practices and Global Outlook in Service Management Book written by Prof (Dr.) Pankaj Kumar Tyagi and published by Shineeks Publishers. This book was released on 2022-04-21 with total page 181 pages. Available in PDF, EPUB and Kindle. Book excerpt: The New Challenges, Emerging Practices and Global Outlook in Service Management book attempts to focus on the strategies, techniques, and approaches that need to be practiced in the service industry to recover the lost businesses and discover new ones. This book elaborates on some of the significant trends and challenges expected to impact various service industry sectors. Service management challenges are ticking time bombs waiting to go off. One wrong move can blow the customer satisfaction levels, field service efficiency, and employee productivity to smithereens. The book gives an insight on solutions to these challenges with the help of technology, automation and other medium. The book also touches upon changes in service management after pandemic including focus on sustainability, Health and wellness