Getting through to someone is a critical, fine art. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will

This is the story of the greatest con in financial history—one that has commanded the attention of the entire world from the day the news broke on December 11

The boy at the centre of this book finds it hard to listen, and consequently gets into all sorts of trouble, such as getting lost in a museum and having to wear

Words are powerful when they are used correctly. If readers want to motivate their kids or employees, convince bosses to give them a raise, speak with confidenc

When was the last time you listened to someone, or someone really listened to you? "If you’re like most people, you don’t listen as often or as well as you�