Non-Linguistic Analysis of Call Center Conversations

Download or read book Non-Linguistic Analysis of Call Center Conversations written by Sunil Kumar Kopparapu and published by Springer. This book was released on 2014-08-02 with total page 87 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.