Amazon's business model is deceptively simple: Make online shopping so easy and convenient that customers won't think twice. It can almost be summed up by the b

"Reluctance was matched with a pit in my stomach; once I joined, anyone could randomly find me...did I really want to be found?" Chloe, a successful movie revie

A New York Times Book Review Editors' Choice "A grounded and expansive examination of the American economic divide . . . It takes a skillful journalist to weave