"Perfecting Patient Journeys is a guide for leaders of healthcare organizations who want to implement lean thinking. Readers will learn how to identify and sele

This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provider perspectiv

As innovations are constantly being developed within health care, it can be difficult both to select appropriate new practices and technologies and to successfu

A Lean Action Workbook from the Lean Enterprise Academy, a affiliate of the Lean Global Network and the Lean Enterprise Institute For the first time, Making Hos

Implementing safety practices in healthcare saves lives and improves the quality of care: it is therefore vital to apply good clinical practices, such as the WH