The performance of public services is a matter of concern in many countries. Issues of public service efficiency, cost, and effectiveness have moved to the fore

The performance of the public services, from education and policing to health and recycling, is a matter of concern in many countries. Issues of public service

Many countries are still struggling to adapt to the broad and unexpected effects of modernization initiatives. As changes take shape, governments are challenged

This book aims to show that a strong and achieving public service is a necessary condition for a competitively successful nation. The concept of good governance