How do policy makers and managers square the circle of increasing demand and expectations for the delivery and quality of services against a backdrop of reduced

How do policy makers and managers square the circle of increasing demand and expectations for the delivery and quality of services against a backdrop of reduced

Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-prof

Operations Management in Service Industries and the Public Sector Text and Cases Christopher Voss, School of Industrial and Business Studies, University of Warw

The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering servic