This book presents full descriptions of all of the important QI techniques - and the specific tools necessary to make each of them work - in a logical, easy-to-

With continuous improvement (kaizen) and Total Quality Control (TQC) becoming increasingly important to world class companies, there's an urgent need to build q

The book describes the most important quality management tools (e.g. QFD, Kano model), methods (e.g. FMEA, Six Sig-ma) and standards (e.g. IS0 9001, ISO 14001,

Quality of care is a priority for U.S. Agency for International Development (USAID). The agency's missions abroad and their host country partners work in qualit

This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and produ