This book responds to the challenge of providing a comprehensive account of quality systems for private sector development: what works and what doesnt on the gr

Case study research conducted in 1981 in nine US companies and seven Japanese companies.

Epilogue: Quality Control in the Twenty-First Century -- Appendix 1: Table of Factors for Quality Control Applications -- Appendix 2: Areas Under the Normal Cur

The book describes the most important quality management tools (e.g. QFD, Kano model), methods (e.g. FMEA, Six Sig-ma) and standards (e.g. IS0 9001, ISO 14001,

Effective design and manufacturing, both of which are necessary to produce high-quality products, are closely related. However, effective design is a prerequisi