Rethinking Public Service Delivery

Download or read book Rethinking Public Service Delivery written by John Alford and published by Bloomsbury Publishing. This book was released on 2012-06-25 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt: Winner of the 2014 Academy of Management Public-Nonprofit (PNP) Division Best Book Award Many public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working – including contracting, partnering, client co-production, inter-governmental collaboration and volunteering – pose challenges for public management. This major new text assesses the ways in which public sector organizations can improve their services and outcomes by making full use of the alternative ways of getting things done.