The purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical is

This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations

Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-prof

How do policy makers and managers square the circle of increasing demand and expectations for the delivery and quality of services against a backdrop of reduced