Telephone Nursing Practice in Urology

Download or read book Telephone Nursing Practice in Urology written by Cheryl LeCroy and published by . This book was released on 2017-11 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Telephone triage is a major vehicle in offices, clinics, and other ambulatory health care settings for assessing patient symptoms or complaints, determining their acuity, and planning initial management strategies. Most outpatient practices are extremely busy, so telephone triage protocols can assist the nurse with this responsibility, ensuring safe, effective, and appropriate care. Protocols are at the heart of telephone triage practice. The Telephone Nursing Practice in Urology, 2nd Edition protocols are guidelines designed to assist in assessment and care planning. Each protocol includes: Etiology; Assessment Questions; Recent Urologic Procedures; Other Urologic History; Symptoms; and Disposition/Advice Section for adults and pediatrics if applicable. Since most urology patients express health care needs on the telephone in addition to describing symptoms, telephone nursing practice goes beyond triage (addressing symptoms). The role for the nurse on the phone has expanded to including patient teaching, coaching, offering reassurance, suggesting resources, and problem solving. The RN is well suited for this role because professional nursing practice is responding to patient needs through assessment, identification, planning implementation, and evaluation.