Telephone Skills
| Author | : Patrick Forsyth |
| Publisher | : CIPD Publishing |
| Total Pages | : 92 |
| Release | : 2000 |
| ISBN-10 | : 0852928653 |
| ISBN-13 | : 9780852928653 |
| Rating | : 4/5 (653 Downloads) |
Book Synopsis Telephone Skills by : Patrick Forsyth
Download or read book Telephone Skills written by Patrick Forsyth and published by CIPD Publishing. This book was released on 2000 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sets out simple principles and techniques to enhance your communication skills and ensure you make a positive impact on the telephone. this work provides practical guidance on: taking calls; making calls; using your voice, intonation and language to best effect; and listening attentively and knowing when to take the initiative.
