Combining the control theory of William Glasser with the wisdom of W. Edwards Deming, this indispensable management resource explains both what quality is and w

Explains the inner basis of all our behavior and feelings and the way by which we may control our emotions and actions for healthier, productive lives

First published in 1998, this volume of readings provides an overview of the development of the study of Management Control theory over the past 35 years. The p

Comprehensive and up to date coverage of robust control theory and its application • Presented in a well-planned and logical way • Written by a respected le

First published in 1998, this volume of readings provides an overview of the development of the study of Management Control theory over the past 35 years. The p