'This book represents a significant step towards dealing with the lacuna constituted by the inadequacy of the literature on the services. And, as such, it appro

Innovation is a core issue for public services and is a key element of public services reform – particularly in this age of austerity where policymakers urge

Service business accounts for more than 75 per cent of the wealth and employment created in most developed market economies. The management and economics of ser

Bringing together some of the world’s leading thinkers, academics and professionals to provide practitioners, students and academicians with comprehensive ins

The Oxford Handbook of Innovation Management offers a comprehensive and timely analysis of the nature and importance of innovation and the strategies and practi