Presents a set of core tools for Lean service operations with particular attention given to mapping tools in service. Begins with the inter-related concepts of

This is the Fifth Edition of what has become a standard bestselling text on the tools, systems, and principles of Lean Manufacturing and Lean Operations. The Le

The Lean Approach to Digital Transformation: From Customer to Code and From Code to Customer is organized into three parts that expose and develop the three cap

A 'Quick Reference' Guide to many 'people' aspects of Operations Management in general and 'Lean Management' in particular.

Winner of a 2012 Shingo Research and Professional Publication AwardDemystifying the application of Lean methods, Lean Office and Service Simplified: The Definit