A handbook detailing the basics of effective customer service.

Discover the hidden ways to raise your organizations’ customer service experiences from ordinary to extraordinary. If you want to know how strong your company

Issues with customers can send even the most seasoned service professionals into red alert. Discover how to effectively communicate your way out of any difficul

The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corpora

What if you could protect your business against competitive inroads, once and for all? Customer service experts Leonardo Inghilleri and Micah Solomon's anticipa