In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work," just as we manage our outer expressions of feeling th

This book considers the ways in which the need to show (or hide) particular emotions translate into job roles - specifically those of leaders or managers - wher

An updated edition of a standard in its field that remains relevant more than thirty years after its original publication. Over thirty years ago, sociologist an

The National Book Award Finalist and New York Times bestseller that became a guide and balm for a country struggling to understand the election of Donald Trump

Learn about the commercialization of human feeling. Does your job require you to engage in emotional labor? That is, are you required to bury your true feelings