The concept of Quality Management began in the manufacturing sector, but a growing concern with quality in other areas of the economy has led to its wider appli

A product's design is based on what customers want and how much they are willing to pay for it determines its quality. The production process is supposed to ach

The Book Covers The Entire Gamut Of Concepts And Tasks In Management Of Quality Spread Over 27 Chapters In 7 Parts. The Quality Journey Starts With The Presenta