New technology and best practices to turn your contact center into a revenue generator.

This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with prac

Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in c

A fun and simple guide to improving call center management and response Call Centers For Dummies serves as the ideal resource for call center managers. Concentr

Call centers today have emerged as not only a biggest employer but also as adynamic industry. Everyday thousands of people become part of this growingfraternity