The SaaS Sales Method for Customer Success and Account Managers

Download or read book The SaaS Sales Method for Customer Success and Account Managers written by Dominique Levin and published by . This book was released on 2018-03-13 with total page 90 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Success Managers and Account Managers are the newest addition to the sales team, whether they and their organizations know it or not. Building on the ideas in The SaaS Sales Method, which discusses how fundamental sales skills must be applied by every customer-facing employee, The SaaS Sales Method for Customer Success & Account Managers: How to Grow Customers goes deep on the fundamental skills of CSMs and Account Managers. It also goes beyond, to discussing in detail how CSMs and AMs must interact with other sales teams in order to truly maintain an consistent customer experience and maximize revenues from existing customers.