Written for practitioners and students with an engineering background, this book bridges the gap between their understanding of the techniques of quality contro

Organisations are now focused on total customer satisfaction. However there is a lack of understanding the requirements and the customer needs. Total Quality Ma

This Book Covers All Aspects Of Total Quality Management(Tqm). It Provides Not Only The Principles And Practices But Also The Tools And Techniques. It Ensures T

Offering a model, an implementing strategy, as well as traditional and nontraditional methods for the successful enhancement and maintenance of quality, this wo

Providing accessible coverage of the basics and practical aspects of total quality management, this book is intended for students of management and engineering.