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Tourism has been one of the world's fastest growing industries, and there are large societies entirely dependent upon the visitor for their sustenance. The qual
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Type: BOOK - Published: 2017-09-30 - Publisher: Goodfellow Publishers Ltd
A fully revised and updated new edition of this bestselling text. New material covers issues such as the sharing economy, technology (Virtual Reality and use of
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Type: BOOK - Published: 2013-05-13 - Publisher: Routledge
Stay ahead of your customers as their service expectations change! In Current Issues and Development in Hospitality and Tourism Satisfaction, experts from the f
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Pages: 360
Type: BOOK - Published: 2013-01-11 - Publisher: Routledge
Does your staff deliver the highest quality service possible? Customers today expect a very high overall level of service in hospitality, tourism, and leisure.