This is a vital guide to developing and honing 'people skills' in training and staff development. With detailed guidance on analysing human behaviour the book a

As cofounders of the leadership coaching and training firm Ridge Associates, authors Robert Bolton and Dorothy Grover teach that good interpersonal communicatio

The routine jobs of yesterday are being replaced by technology and/or shipped off-shore. In their place, job categories that require knowledge management, abstr

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Summaries a portion of the research conducted under a two-year joint project of the American Society for Training and Development and the U.S. Department of Lab