A revelation for small business owners: creating a profitable business is possible without getting into a slash-and-burn price war with your competitors. Petty

A revelation for small business owners: creating a profitable business is possible without getting into a slash-and-burn price war with your competitors.

This new addition to the Thank You series includes uplifting stories of those who have gone beyond the call of duty for a customer or client.

How would you like to visit clients in three different cities, work with suppliers and partners on two continents, reduce time to market by 25%, reduce costs by

A revised, updated edition with more than three hundred sample letters, memos, and e-mails, and new tips on how to use and adapt them. The era of long, leisurel