Managing Quality in America's Most Admired Companies

Download or read book Managing Quality in America's Most Admired Companies written by Jay Spechler and published by Berrett-Koehler Publishers. This book was released on 1993 with total page 462 pages. Available in PDF, EPUB and Kindle. Book excerpt: Copublished with Industrial Engineering and Management Press What are america's leading companies doing to excel in quality? This new book provides the answer. Jay W. Spechler, senior examiner for the Malcolm Baldrige National Quality Award Committee, has brought together case studies of how over 30 leading companies put quality management into practice in their organizations. The case studies focus on how the Baldrige Award criteria are actually being applied in the companies and how the companies are achieving quality results. The cases cover all aspects of quality management-from values and philosophies to actual implementation, training, measurement, and employee involvement. They include many practical examples to illustrate successful strategies, programs, and action steps. In addition, the book's seven opening chapters provide general guidelines for implementing quality management in any organization.